The Community Impact Division provides critical customer service and community assistance support on all street lighting questions or issues. The group is the Bureau’s front-line support for resident requests including lighting requests, light shields, or community banners. The team coordinates closely with the City family, including Council Districts and the City’s Neighborhood Councils. Community Impact also supports Business Improvement Districts, community organizations, and homeowner associations. The CID responds to over 16,000 stakeholder inquiries per year, often providing one-on-one assistance by phone, email, or in-person.
May 22, 2021
Over two hundred volunteers came together to support L.A.’s Asian American & Pacific Islander (AAPI) neighborhoods across the City. The Thai Town area clean-up was one of five sites for the APAHM Community Day of service, one of the largest city organized events celebrating both Asian Pacific American Heritage Month (APAHM) and National Public Works Week. The theme for APAHM this year was Unite. Empower. Rise. Celebrating Solidarity, Belonging, and Community. This is especially important as Asian Americans are feeling particularly vulnerable, many feeling unsafe simply walking outside. Stop AAPI Hate recorded over 2,000 hate incidents nationwide this past March 2021 alone. Learn more about stopping hate at CivilAndHumanRights.LACity.org/LAforALL
In preparation for our strategic plan, LA Lights designed a community outreach pilot to assess community priorities and interest in smart solutions. The pilot aimed to connect with diverse communities and residents citywide, including underserved populations, such as those with limited English proficiency, low-income, or non-digitally connected Angelenos who may not know how to access public services.
This engagement with stakeholders is critical to future discussions on the capabilities of connected infrastructure and the delivery of public services. The community perspective will continue to shape our strategy in parallel with the technology opportunities the future offers. LA Lights will continue to engage the community and explore technology opportunities that enable broader inclusion resulting in more effective community-driven solutions.
2019 Outreach Pilot Results
YoMo L.A. is a three day pop up theme park of hands-on interactive experiences across science, technology, engineering, arts & design and mathematics. In 2019 there were 5,000 attendees and 160 school groups inspired to learn more about careers in STEAM sectors through live shows, interactive workshops, and dozens of hands-on activities. L.A. Lights was one of 100+ exhibitors showcasing the exciting and rewarding career opportunities that are available in the STEAM ecosystem.
